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FAQ

Can I return my order?

Obviously we hope you'll be very happy with your purchases! However, if for any reason you would like to return your order, please email info@hawwl.store to arrange your return within 14 days of receipt. For further details refer to our refund policy at the bottom of the page.

How much is shipping?

Postage varies depending on the size and weight of the item

Small Parcels / UK £3.95 Royal Mail Tracked 48
Medium Parcels / UK £5.95
Large Parcels / UK £7.50

Medium to large parcels are sent via courier, typically either UPS or Hermes.

We are transparent about our shipping costs and work hard to bring you the fairest price possible, using reusable, recyclable or recycled packaging to help protect the global environment.

If I purchase online at the weekend, how soon will I receive my order?

We dispatch our customers’ orders every working day, Monday to Friday, excluding bank and public holidays. We will always try to get your order to you as soon as possible, but please allow 3-5 working days from dispatch. 

If a product is out of stock will you be getting it back in?

Most likely yes, however we are looking at new and exciting products all the time, so please email us at info@hawwl.store to find out.